Known Space support

Contact us

Email hello@knownspace.space. Please include your Known Space support reference when you have one. Do not email card numbers, passwords, private report links, or other sensitive credentials.

Scan and report help

We can help when:

• a verification or report email has not arrived;
• a private report link has expired or no longer opens;
• a scan remains in progress or reports an unavailable provider;
• the business details used for a scan need clarification; or
• you need an explanation of the report's method or limitations.

AI-provider responses are point-in-time observations. Support can explain what was tested, but cannot change a provider's response or promise a favorable recommendation.

Billing and refunds

Known Space's Full-Space Scan is a one-time digital service, not a subscription. For a charge, receipt, or refund question, include the purchase date, amount, and the email used at Checkout. Never send complete payment-card details.

Refund eligibility and the request process are described in the refund policy.

Privacy and deletion requests

To request access, correction, or deletion of Known Space data, email us from the delivery address connected to the scan. We may require a fresh verification step before acting on a request so that a public business fact or support reference alone cannot expose or delete a private report.

See the Privacy Policy for details.

Security concerns

If you believe a private report link or account credential has been exposed, contact us promptly at hello@knownspace.space with a short description. Do not include the exposed secret itself unless we ask for it through a secure channel.